At The Secret Boudoir, we strive to provide you with luxurious and personalized lingerie that suits your style and preferences. However, if you are not satisfied with the items you receive in your subscription box, we are happy to offer an exchange for another product that better meets your expectations.
How Our Return Policy Works:
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Eligibility for Returns:
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Returns are accepted within 14 days of receiving your subscription box.
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Items must be unworn, unwashed, and in their original packaging with all tags attached.
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Due to hygiene reasons, certain intimate items such as panties and pleasure objects are not eligible for return.
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Exchange Process:
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To initiate an exchange, please contact our customer service team at kate@zemalingerie.com with your order number and a brief explanation of why the item did not meet your expectations.
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Our team will guide you through the return process and help you select an alternative product.
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Once we receive the returned item and verify its condition, we will promptly send out the replacement product.
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No Monetary Refunds:
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We do not offer cash refunds for subscription boxes. Instead, you will receive a replacement product tailored to your preferences.
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Shipping Costs:
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Customers are responsible for return shipping costs.
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We will cover the shipping costs for the replacement product.
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Customization Adjustments:
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If your preferences have changed, let us know! We are happy to update your subscription profile to ensure future boxes better align with your style and fit preferences.
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We are committed to making your experience with The Secret Boudoir delightful and satisfying. Thank you for being part of our exclusive lingerie journey!
For any questions or concerns, feel free to contact us at kate@zemalingerie.com or call +1 970 925 7729.
