Shipping and Returns
We offer free UPS ground shipping anywhere in the USA for orders over $150.
If you want to expedite your order during the checkout process, you can opt for 3-Day Select, 2nd Day Air, or Next Day Air. The associated costs for the upgraded shipping options are automatically calculated based on the weight of your order and your shipping address.
All orders are processed within 24-48 hours .
Once your order has been processed, you will receive an email with your UPS tracking information. If you ever have any issues with the delivery of your order, please call us or contact us at firstname.lastname@example.org
For International Shipping costs, please contact us at email@example.com
Online Return & Exchange Policy
We appreciate your business and loyalty at ZEMA lingerie If, for whatever reason, your items were not to satisfaction, we will happily work with you to exchange your items or issue you a store credit. WE DO NOT OFFER REFUNDS
Please send your return request to firstname.lastname@example.org and we will email your Return authorization number. Buyer is responsible for return expense. Any returns without prior Return authorization will be returned back to the sender at purchaser's expense.
You have 10 DAYS from date of arrival to make your return.
(NOTE: We highly recommend immediately trying on your purchased items as soon as you receive them so that if something doesn’t properly fit, it can be returned back to us within the 10 Day policy.)
All items must be in their original packaging with all original tags AND panty liners in place and you MUST have the original receipt.
If they appear to have been worn, damaged, soiled or washed, they will be returned to the sender at the purchaser’s expense.
We ask you to Please keep your underwear on while trying on ours!
Any body products found on any item will be deemed damaged and returned to sender at purchaser’s expense. This includes, and is not limited to perfume, body cream, deodorant, sweat, oil(s), and or any other product.
ANY AND ALL WELL BEING ITEMS ARE FINAL SALE AND NOT ELIGIBLE FOR RETURN. These products come with warranties and you need to make direct contact with the manufacturer for any and all inquiries.
HOSIERY, ACCESSORIES AND JEWELRY ARE FINAL SALE AND ARE NOT ELIGIBLE FOR RETURN.
If you received a gift from someone (lucky you!) your items can be exchanged for merchandise or store credit within 10 days of the purchase date. You MUST have the original gift receipt.
Please note that some of our international customers have been assessed tariffs by their country’s customs agency. If you are assessed a tariff on your order, the cost will need to be incurred by you.
ALL SALE ITEMS ARE FINAL AND WILL NOT BE ELIGIBLE FOR RETURN.
ALL ITEMS BOUGHT WITH STORE CREDIT ARE FINAL SALE.